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Privacy Policy

Your privacy is important to us. Please read this policy carefully.

Last Updated: February 2026 | Effective Date: February 2026

📑 Table of Contents

📋1. Introduction & Scope

PayHero Agencies ("we," "us," "our," or "PayHero Agencies") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our platform and services.

Who We Are

PayHero Agencies is an online earning platform operating primarily in African countries with focus on Kenya, Nigeria, and Ghana. We connect users with legitimate online earning opportunities including surveys, tasks, and other digital work.

Scope of This Policy

This Privacy Policy applies to all users of the PayHero Agencies platform, including:

Important: This Privacy Policy is separate from our Terms & Conditions. Together, they form the entire agreement between you and PayHero Agencies.

🔍2. Information We Collect

A. Information You Provide Directly

We collect information you voluntarily provide to us:

Registration Information:

Verification Information:

Profile Information:

Communication Data:

B. Information Collected Automatically

Device Information:

Usage Data:

Location Data:

Technical Data:

C. Information From Third Parties

We may receive information about you from:

Data Accuracy: You are responsible for ensuring that the information you provide is accurate, complete, and current. Providing false information may result in account suspension.

⚙️3. How We Use Your Information

We use the information we collect for the following purposes:

A. Service Delivery

B. Fraud Prevention & Security

C. Communication

D. Marketing & Engagement

E. Analytics & Improvement

F. Legal & Compliance

Marketing Preferences: You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or updating your preferences in your account settings.

⚖️4. Legal Basis for Processing

We only process your personal information when we have a valid legal basis to do so:

Legal Basis Purpose Examples
Contract Performance To fulfill our agreement with you Account creation, task assignment, payments
Legal Obligation To comply with laws and regulations KYC/AML checks, tax reporting, fraud prevention
Legitimate Interest For our business interests Fraud detection, platform security, analytics
Consent With your explicit permission Marketing emails, location tracking, cookies

You have the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

🤝5. Data Sharing & Third Parties

A. When We Share Your Information

We share your personal information only in the following circumstances:

Service Providers:

We share necessary information with third parties who help us operate our platform:

Legal Requirements:

We may disclose your information when required by law or to:

Business Transfers:

If PayHero Agencies is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Aggregated Data:

We may share anonymized, aggregated data that cannot identify you with third parties for research, marketing, analytics, and other purposes.

⚠️ Important: We will never sell your personal information to third parties for their direct marketing purposes without your explicit consent.

B. Data Processing Agreements

All third-party service providers are contractually bound by Data Processing Agreements (DPAs) that:

🔒6. Data Security & Protection

A. Security Measures

We implement comprehensive security measures to protect your personal information:

Technical Security:

Organizational Security:

Access Controls:

B. Limitations of Security

Important Disclaimer: While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information. Any transmission of data over the internet is at your own risk. We encourage you to use strong passwords and enable multi-factor authentication.

C. Data Breach Notification

In the unlikely event of a data breach, we will:

⏰7. Data Retention

A. Retention Periods

We retain your personal information only for as long as necessary:

Data Type Retention Period Reason
Account Information Duration of account + 3 years Legal and tax compliance
Transaction Records 7 years Legal, tax, and fraud prevention
ID & Verification Documents 3 years after account closure AML/KYC compliance
Communications 2 years Dispute resolution and support
Analytics Data 13 months Service improvement
Log Files 90 days Security monitoring

B. Data Deletion

After the retention period expires, we delete your information or anonymize it so it cannot be linked to you. We may retain aggregated, anonymized data indefinitely for statistical purposes.

C. Account Deletion Request

You can request deletion of your account. Upon deletion:

Note: We cannot delete information required for legal compliance, fraud prevention, or legitimate business purposes.

👤8. Your Privacy Rights

A. Your Rights

You have the following rights regarding your personal information:

Right to Access (1. Data Subject Access Request)

You have the right to request a copy of all personal information we hold about you. We will provide this within 30 days in a portable, machine-readable format.

Right to Rectification

You can request correction of inaccurate or incomplete information. You can update much of this yourself in your account settings.

Right to Erasure ("Right to be Forgotten")

You can request deletion of your information, except where we have a legal obligation to retain it.

Right to Restrict Processing

You can request that we limit how we use your information while a dispute is resolved.

Right to Data Portability

You can request your data in a structured, commonly-used format to transfer to another service.

Right to Object

You can object to processing based on legitimate interest or marketing purposes.

Right to Withdraw Consent

You can withdraw consent for marketing communications at any time.

B. How to Exercise Your Rights

To exercise any of these rights, contact us with:

We will verify your identity and respond within 30 days. If your request is complex, we may extend this by 60 days with notification.

C. Right to Lodge a Complaint

If you believe we've violated your privacy rights, you can lodge a complaint with:

No Penalty for Rights Exercise: We will not discriminate against you or deny services for exercising your privacy rights.

🍪9. Cookies & Tracking Technologies

A. What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and enhance your experience. We use the following types:

Essential Cookies

Required for the platform to function:

Performance Cookies

Help us understand how you use our platform:

Marketing Cookies

Used to personalize advertising:

B. Managing Cookies

You can control cookies through:

⚠️ Note: Disabling essential cookies may prevent the platform from functioning properly.

C. Other Tracking Technologies

We may use other tracking methods:

🔗10. Third-Party Links

Our platform may contain links to third-party websites and services that are not operated by PayHero Agencies. This Privacy Policy does not apply to those sites.

Your Responsibilities

When you click on third-party links:

Linked Services We May Use

Third-Party Features: Some sections of our platform may be powered by third parties. We recommend reviewing their privacy policies as well.

👶11. Children's Privacy

Age Restrictions

PayHero Agencies is not intended for users under 18 years old. We do not knowingly collect personal information from children under 18.

If You're Under 18

If you're under 18, please do not use our platform or provide any information. If we discover we've collected information from someone under 18, we will delete it promptly.

Parent/Guardian Concerns

If you believe we've collected information from a child under 18, please contact us immediately at:

Email: privacy@payheroagencies.com
Phone: +254 140 556 947

Parental Controls: Parents concerned about their children's online safety are encouraged to monitor their children's internet activities and use parental control tools.

🌍12. International Data Transfers

A. Where Your Data Is Stored

PayHero Agencies operates primarily in Kenya and processes data in African data centers. However, we may transfer your data to:

B. Data Transfer Mechanisms

When we transfer data internationally, we use:

C. Your Consent

By using PayHero Agencies, you consent to international data transfers as described above. You acknowledge that data protection laws may differ in other countries.

⚠️ Important: Some countries may not have the same data protection standards as Kenya. We ensure adequate safeguards are in place through contractual agreements.

📝13. Updates to This Policy

Policy Changes

PayHero Agencies may update this Privacy Policy periodically to reflect:

How We Notify You

We will notify you of material changes by:

Your Rights Upon Changes

If you disagree with policy changes, you may:

Continued use of PayHero Agencies after policy changes constitutes your acceptance of the updated terms.

📞14. Contact Us

Data Protection Officer

For privacy-related inquiries, contact our Data Protection Officer:

Privacy Inquiries

For general privacy questions and requests:

Data Subject Rights Requests

To exercise your privacy rights (access, deletion, portability, etc.):

Response Times

📊 Your Privacy Rights Summary

1
Access Your Data: Request all information we hold about you
2
Correct Your Data: Request correction of inaccurate information
3
Delete Your Data: Request deletion (where legally possible)
4
Export Your Data: Receive your data in a portable format
5
Object to Processing: Stop processing for marketing or other purposes

✅ Our Privacy Commitment

At PayHero Agencies, we take your privacy seriously. We are committed to:

Thank you for trusting PayHero Agencies with your information. We value your privacy and are committed to maintaining your trust. If you have any questions or concerns about this Privacy Policy or our privacy practices, please don't hesitate to contact us.

This Privacy Policy is effective as of February 2026 and will be updated as needed.

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